Feedback:

We’re always here to help and will do our best to resolve any misunderstandings or concerns with you as soon as possible. You can chat to us  by phone, email.

Call Us: 1300 561 020
Write: PO Box 8 Mona Vale NSW 1660
Make a Complaint:

If we are unable to resolve your concern at first point of contact, we‘ll assign your complaint to one of our Management team.

Please provide as much information as possible to help us get to the bottom of your concern. If you can, please include:

  • a clear description of your concern, and what you believe caused it;
  • whether your concern relates to a specific claim or interaction;
  • your desired outcome; and
  • any special arrangements you would like us to follow, such as how to contact you or any support needs which you may have.

To make a complaint:

Call Us: 1300 561 020
Write: PO Box 8 Mona Vale NSW 1660
External Review:
If you’re still not satisfied, you may wish to contact the relevant Ombudsman. An Ombudsman is an independent body that helps resolve complaints and provide information. Please find contact details for the NSW office below:
https://www.hccc.nsw.gov.au/contact-us